Customer Support Specialist

About Teesnap:

At Teesnap, we are passionate about helping our golf course partners thrive. We achieve this by combining cutting-edge technology with exceptional customer service, enabling golf courses to outperform their competitors. We are an innovative, forward-thinking company that values creativity, dedication, and hard work. Our world-class team continuously pushes the envelope, ensuring our customers lead with a best-in-class golf course management solution that drives business growth.

About This Role:

As a Customer Support Specialist, you will be our customer's first point of contact, providing top-tier support and ensuring a smooth user experience with our platform. Your role is to assist users in troubleshooting technical issues, answering product-related questions, and helping them maximize the value of our solution. You’ll work closely with other teams, including product and development, to relay customer feedback and contribute to ongoing product improvements. We’re passionate about creating innovative products, and we're looking for a motivated Customer Support Specialist to join our dynamic team.

Daily Duties & Responsibilities:

• Respond to customer inquiries via email, phone, chat, and support tickets promptly and professionally.
• Troubleshoot and resolve technical issues related to the use of the Teesnap platform.
• Guide customers through system navigation and provide product training as needed.
• Document and escalate complex issues to the appropriate internal teams (e.g., development or product).
• Provide feedback to the product team based on customer interactions to help improve the product and user experience.
• Maintain detailed records of customer interactions, issues, and resolutions using our CRM and support tools.
• Continuously expand your platform knowledge and stay updated on new features, releases, and best practices.

Minimum Requirements:

• Education: High School Diploma/GED
• Years of Experience: 1-3 years of experience in a customer-facing role, preferably in a SaaS company. 
• Employee Location: The employee must live in the Las Vegas, Nevada area and work in the office at least four (4) days per week.

Preferred Qualifications: 

• Experience in the Golf or Hospitality Industry
• Familiarity with CRM tools
• Basic understanding of a SaaS business

REPORTING

• Reports to the Customer Success Manager

WHAT WE OFFER

• Competitive compensation package including a base salary and performance-based commissions.
• Comprehensive health benefits, 401K, Unlimited PTO
• Dynamic, collaborative working environment in a fast-growing, exciting industry.
• Opportunities for professional growth and advancement within a rapidly expanding company.

Salary Range: $44,000 - $50,000 (DOE) + Performance-Based Bonus