Client Support Specialist

Overview

Are you looking for an exciting opportunity to join a fast-growing technology company and become part of the Teesnap family? Do you thrive in a dynamic environment and have a passion for providing exceptional client support? If so, Teesnap is seeking highly motivated and detail-oriented individuals to join our team as a Client Support Specialist.

About Teesnap:

Teesnap is a leading provider of innovative technology solutions for the golf industry. Our state-of-the-art software and hardware products are revolutionizing the way golf courses manage operations, bookings, and customer experiences. With our continued growth and success, we are expanding our team and offering excellent opportunities for career advancement.

Experience Required

Qualifications:

• Experience in Project Management, Business Administration, or a related field (recent graduates welcome!)
• PGA Professionals with a strong interest in joining the technology industry are also encouraged to apply
• Exceptional communication skills, both verbal and written, with a customer-centric approach
• Strong problem-solving skills and ability to think analytically
• Detail-oriented mindset with a focus on accuracy and efficiency
• Ability to multitask and prioritize tasks in a fast-paced environment
• Tech-savvy with a willingness to learn new software and hardware technologies
• Previous experience in a customer support or client-facing role is a plus

Essential Responsibilities

Responsibilities:

• Provide outstanding support to our clients through various channels, including phone, email, and chat
• Troubleshoot and resolve technical issues related to our software and hardware products
• Assist clients in setting up and configuring their Teesnap systems
• Collaborate with cross-functional teams to escalate and resolve complex client inquiries
• Document and maintain accurate records of client interactions and issue resolutions
• Contribute to the continuous improvement of our support processes and knowledge base

Benefits

Why Join Teesnap:

• Opportunity for career growth and advancement within the company
• Competitive salary and benefits package
• Collaborative and inclusive work environment
• Cutting-edge technology solutions at the forefront of the industry
• Chance to work with a diverse client base and build strong relationships

If you are enthusiastic about joining the technology industry and have a passion for providing exceptional customer support, we would love to hear from you! Join us at Teesnap and be part of a team that is shaping the future of the golf industry.

How to Apply:

To apply for the position of Client Support Specialist at Teesnap, please submit your resume and a cover letter highlighting your relevant experience and why you believe you would be a great fit for our team. Applications can be sent to [email protected] with the subject line "Client Support Specialist Application."

Note: Only shortlisted candidates will be contacted for further evaluation.

Teesnap is an equal opportunity employer. We value diversity and encourage applications from individuals of all backgrounds.